Pinata Demo Privacy Policy

1.Introduction

This Privacy Policy describes how Pinata Demo ("we," "us," "our") collects, uses, stores, and protects the personal data of players who register and use our platform. Pinata Demo is an online gaming platform serving players in the Philippines, and all services are provided in Philippine Peso to Filipino users.

By registering an account or using the Pinata Demo platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions. If you have questions about any part of this policy, contact us at [email protected] before proceeding.

2.Data We Collect

Pinata Demo collects personal data to operate the platform, verify player identities, process financial transactions, and maintain account security. The categories of data we may collect include:

We do not collect sensitive personal data beyond what is listed above. We do not store full payment card details — and as noted in our Terms and Conditions, credit cards are not an accepted payment method on this platform. All financial transactions are processed through Philippine e-wallets and banking channels only.

3.How We Collect Data

Pinata Demo collects personal data through the following channels:

• Direct registration: When you create an account on Pinata Demo, you provide your name, contact details, and date of birth directly through the registration process.
• KYC verification: When identity verification is required — either at registration or before a withdrawal — you may be asked to submit a government-issued Philippine ID and, in some cases, a verification selfie.
• Payment activity: When you make a deposit or request a withdrawal, the platform records transaction references and amounts. This is necessary for processing and for financial compliance.
• Platform use: As you use the platform — playing games, placing sports bets, browsing sections — certain technical data is automatically recorded including your IP address, device type, and session timestamps.
• Support interactions: When you contact customer support at [email protected], any information you include in your message is retained for the purpose of resolving your query.
• Cookies and tracking: Pinata Demo uses cookies and similar technologies to maintain session state, analyse platform usage, and improve user experience. See Section 9 for more details.

4.How We Use Your Data

Personal data collected by Pinata Demo is used exclusively for the following purposes:

• Creating and managing your player account.
• Verifying your identity and age in accordance with our 21+ policy and KYC requirements.
• Processing deposits and withdrawals in Philippine Peso through local payment channels.
• Sending account-related communications — including OTP codes, deposit confirmations, withdrawal updates, and security alerts.
• Monitoring account activity to detect fraud, money laundering, or other prohibited conduct as defined in our Terms and Conditions.
• Supporting responsible gaming tools such as deposit limits, session reminders, and self-exclusion features.
• Improving the platform based on aggregated, anonymised usage patterns.
• Responding to support queries submitted through official channels.

We do not use your personal data to send unsolicited marketing materials without your consent, and we do not profile you for targeted advertising purposes.

5.Sharing Your Data

Pinata Demo does not sell, rent, or trade your personal data to any third party. We may share data with trusted service providers and in the following limited circumstances:

• Payment processors: Philippine payment service providers require transaction references and account details to facilitate deposits and withdrawals. They operate under their own data protection obligations.
• Identity verification providers: Third-party KYC service providers may process identity documents on our behalf. These providers are contractually bound to handle documents securely and for the sole purpose of identity verification.
• Legal obligations: We may disclose personal data if required to do so by applicable Philippine law, court order, or regulatory authority. We will inform you of such requests where legally permitted to do so.
• Fraud prevention: Where fraud or illegal activity is suspected, data may be shared with relevant law enforcement or financial intelligence bodies as required.

All third parties with whom we share data are required to maintain appropriate security standards and to use the data only for the purpose for which it was disclosed.

6.Data Security

Pinata Demo takes the security of your personal data seriously. The following measures are in place to protect your information:

• SSL encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS. This protects your login credentials, payment information, and personal data in transit.
• OTP verification: Sensitive account actions — including login from new devices and withdrawal requests — may require OTP confirmation sent to your registered mobile number.
• Access controls: Internal access to personal data is restricted to authorised personnel on a need-to-know basis. All staff with data access are subject to confidentiality obligations.
• Storage security: Personal data and documents are stored on secured systems with access logging and intrusion detection.

7.Data Retention

Pinata Demo retains personal data for as long as your account is active and for a reasonable period thereafter, as required by financial record-keeping obligations and applicable Philippine regulations. Specifically:

• Account data and transaction records are retained for a minimum of five years after account closure to meet financial compliance requirements.
• Identity documents submitted for KYC are retained for as long as required by applicable regulations and then securely deleted.
• Technical and session logs are retained for a shorter period sufficient for fraud detection and security audit purposes.

When personal data is no longer required, it is deleted or anonymised in a secure and irreversible manner.

8.Your Rights

As a player registered with Pinata Demo, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] with your account details and a description of your request.

9.Cookies and Tracking

Pinata Demo uses cookies and similar technologies to provide a functional, secure, and improved player experience. Cookies are small text files stored on your device when you visit the platform.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These manage your login session, maintain your account state between pages, and support security features such as OTP verification. You cannot disable these without affecting platform functionality.
• Analytics cookies: Used to understand how players navigate the platform — which sections are most visited, where users encounter friction, and how performance can be improved. Data collected is aggregated and anonymised.
• Preference cookies: Store your platform settings and preferences to provide a consistent experience across sessions.

Most browsers allow you to manage or disable cookies through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform normally.

10.Minors and Age Policy

Pinata Demo strictly prohibits use of the platform by anyone under the age of 21. We do not knowingly collect personal data from individuals under 21 years old.

If we become aware that an account has been registered by someone below the minimum age, the account will be suspended immediately and any associated data will be deleted in accordance with our retention obligations. If you believe a minor has registered on the platform, please contact us at [email protected].

11.Changes to This Policy

Pinata Demo may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will revise the effective date shown at the top of this page.

We recommend reviewing this policy periodically. Continued use of the Pinata Demo platform after any updates are posted constitutes your acceptance of the revised Privacy Policy.

12.Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please reach out to the Pinata Demo team: